- Arrival & check-in: Arrive 15–20 minutes before departure at King’s Staith Landing. Present your mobile or printed ticket to staff for quick validation—no long queues in most cases.
- Finding your boarding point: Look for clearly marked cruise signage along the riverside promenade. Staff are usually present near the dock to guide you to the correct boat.
- Boarding process: Boarding typically begins 10–15 minutes before departure. You’ll be directed onboard in small groups to avoid crowding. Final boarding closes a few minutes before departure.
- Seating system: Seating is first-come, first-served. Head straight to the upper deck for open views or choose indoor window seats for comfort in cooler weather.
- Documents required: Carry your e-ticket and a valid ID (especially for combo tickets like the York Dungeon). Screenshots usually work offline.
- Dress code: No strict dress code. Casual wear is fine, but bring a light jacket or scarf, especially for breezy river conditions.
- Children & families: Family-friendly experience with child tickets available. Children must be supervised, especially on open decks.
- Luggage & personal items: Small bags and backpacks are allowed. Large suitcases are not recommended due to the limited storage space onboard.



































